• What can we do for you?

    Improve bottom line
    Nearshore IT
    and Telecom Support Services

Nearshore IT
and Telecom Support Services

We provide the skilled talent you need to grow and expand your business.
Our technology, communication, and customer support process allow us to design a personalized solution for you.


Reduce cost, minimize risk, and focus on your core business

IT Support
When you outsource support to NearLinx, you are making a safe bet. We are techies. We get IT. We can help.
Call Center Operations
Streamline your Operations – NearLinx has the experience and track-record to help you.
Software Development
Software Development on time and on budget. Develop. Modernize. Deliver.
Business Process Outsourcing
Improve business processes while reducing costs.

Why NearLinx?

NearLinx provides development, information technology support, staff augmentation, and outsourcing operations services for U.S. companies in multiple areas, including Telecom, Financial, and Insurance sectors.

We Deliver Results

Our strategic outsourcing solutions in software development and technical support help you achieve excellent quality results with competitive pricing structures.

We have the skills and experience required to solve the most complex challenges.

We offer
transparency, control
and peace of mind.

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Outsourcing benefits

Reduce your business costs.
Improve your bottom line.


Reduce expenses and fixed costs, eliminate hiring costs and all liabilities related to employees and contractors, and improve your bottom line while receiving the level of service and quality your company and your customers expect.


We take care of hiring, training, and managing the team. We provide equipment, operations support, and management. You don’t have to worry about recruiting, labor litigation risk, or HR. You can participate as much as you want in the selection of your outsourcing team. Our team is an extension of your team.


Outsourcing allows you to focus your energy and efforts on your core business, what you do best, and adds more value to your organization. We take care of the business processes that can be a distraction and a burden.


Outsourced services can grow, contract, and change as your business needs. You have the flexibility of adapting your business and taking on more projects. Let someone else worry about staffing and training.

Nearshoring advantages

OUR TEAM OPERATES AS AN EXTENSION OF YOUR TEAM. Responsive, Accountable, and Fully Integrated.


Our offices in Costa Rica and Colombia are a 3-hour flight away from most cities in the U.S., so it’s easy for our customers to come and meet with the team. To put things in perspective, Costa Rica is closer to Houston than Seattle is to Kansas City.


Our teams can be aligned to work on your time zone, and since Costa Rica operates under Central Standard Time, we can quickly adapt to your needs. It facilitates communication and collaboration.


Our team delivers reports, metrics, and status updates so you are always in the know.


The NearLinx team speaks English and understands not only the language but also the culture. We then add the empathy and personal dedication that characterizes people from Latin America to make your customer experience exceptional.


Our team operates as an extension of your team. We operate 24/7. Every customer gets a team lead and project managers to fully understand business objectives and ensure we deliver on our promises.

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NearLinx Expertise

When you partner with NearLinx, you don’t have to sacrifice quality or risk working with B players. Our business is built on the premise that we will deliver the same or superior talent that you would expect in any major city in the U.S. – without the hassle of hiring, managing, or training.

We have deep connections with talent pools in Costa Rica and Colombia and strict hiring processes. Our strength is in hiring highly qualified candidates to handle complex assignments.

Our onboarding process is fast, effective, and almost fun.


The NearLinx team offers experts with multiple capabilities to deliver on crucial services with world-class talent

  • Implementation Managers
  • Software Architects
  • Operations Managers
  • Bill Auditor
  • Network Engineers
  • Accounting Specialists
  • System Administrators (Linux, Windows)
  • Security Engineering


Our team includes experts with multiple certifications, including

  • PCI DSS for Service Providers Level 2
  • OWASP – Open Web Applications Security Professional
  • Scrum Master Professional
  • Scrum Product Owner Certificate
  • CCNA – Cisco Certified Network Administrator
  • CCNP – Cisco Certified Network Professional
  • CCIE – Cisco Certified Internetwork Expert
  • PMP – Certified Project Management Professional


We build and maintain a secure network and systems
  1. We install and maintain a Firewall configuration to protect cardholder data.
  2. All our systems use passwords that meet the highest security standards.
  3. Our Firewall policies comply with PCI DSS levels 1 and 2.
We protect cardholder data
  1. We protect all systems against malware and regularly update anti-virus software and programs.
  2. We maintain secure systems and applications.
  3. Our offices have closed and controlled spaces that comply with PCI DSS level 1 and 2 requirements.
We implement strong Access Control Measures
  1. We restrict access to cardholder data by business need to know.
  2. We Identify and authenticate access to system components.
  3. We restrict physical access to cardholder data.
We regularly monitor and test networks
  1. We Identify and authenticate access to system components.
  2. We restrict physical access to cardholder data.
  3. We track and monitor all access to network resources ana cardholder data. We also have network segmentation for our clients.
  4. We regularly test security systems and processes.
We maintain an Information Security Policy
  1. We maintain a policy that addresses information security for all personnel.

Our communications network support expertise makes us an ideal nearshore network operation center for all types of communications and technology companies.

Our primary focus includes support, software development and engineering in the communications, financial and insurance industries; and our portfolio keeps growing.

NearLinx is the perfect fit for companies that want the benefits that a nearshore workforce offers without the complexity and risk of managing a complicated and impersonal BPO model.

Our Services

Reduce cost, minimize risk, and focus on your core business.

When you outsource support to NearLinx you are making a safe bet. We are techies. We get IT. We can help.

  • Network Operations Center / Monitoring
  • Telecom Engineering Services
  • IT Support / Technical Support
  • Auditing

Whether you want to streamline front office, back office, sales, customer service, provisioning, sales support, renewals, customer satisfaction, our troubleshooting – NearLinx has the experience and track record to help you.

  • Improve customer retention and preserve annual revenue per user
  • Cost-effective account management
  • Friendly, capable, professional customer support


Technology Solutions
From fully managed teams to individual expert software developers, we specialize in solid end-to-end delivery of tailor-made telecom solutions.








Improve business processes while reducing costs
The combination of professional project managers, highly trained operations personnel, and 20 years of experience, result in efficiency and success. You will look like a hero when you can deliver the processes your business needs while reducing costs – plus, we take all the operational and management burdens.


NearLinx Operations Facility

Our state-of-the-art facility in San Jose, Costa Rica offers:

  • Redundant power with back-up diesel generators
  • Redundant Internet connectivity
  • Secured access to the office complex
  • Biometric secured access to the work area
  • Secure internet connectivity with the ability to enable logging for all user functions
  • 24/7 presence
  • Conference room with video
  • Guest offices
  • Fully managed PC’s and telephony solution
  • 24/7 Video Surveillance
  • Fully managed Cyber Security

Coming Soon!

New Offices in Medellin, Colombia


Austin, Tx, U.S.A.
Costa Rica

6500 River Place Blvd, Bldg. 7, Suite 250
Austin, TX 78730
Provincia de San Jose, Santa Ana, Forum 1, Edificio B, 3er Piso.
San José, Costa Rica
COSTA RICA - Turrialba
Provincia de Cartago, Turrialba centro, 50 metros sur de la estación del Cuerpo de Bomberos - 2do piso.
Turrialba, Costa Rica
Carrera 43F #14a-112
Medellín, Colombia